Support

FAQ

Answers to the most common questions about prescriptions, ordering, payments, refills, and account access.

Prescription-safe Upload before checkout when required
Order tracking Review history from your account
Support available Help for orders, refills, and access

Ordering and prescriptions

Do I need an account to order?

You can begin as a guest, but an account makes it easier to track orders, access past purchases, and manage prescription uploads.

When should I upload my prescription?

Upload your prescription before checkout for medications that require review, or attach it after adding items to your cart when prompted.

Can I place refill requests online?

Yes. Use the refill order page if you already purchased from Kaleimpex and want the team to review your previous order details.

Payments and delivery

When is payment collected?

Payment is initiated during checkout after cart review. Prescription validation and order checks should be completed before final fulfillment.

How do I know if my medication is in stock?

Each product page shows current stock guidance and pricing visibility based on your account type.

How can I get shipping help?

Use the shipping policy page for delivery expectations and contact support if your requirement needs manual review.